Frequently Asked Questions
Everything you need to know about your BPI beauty journey
What is the standard shipping time for orders?
We process all orders within 24-48 business hours. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
Are BPI products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All BPI products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Please check the individual product pages for specific ingredient certifications.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a store credit or exchange, even if it has been lightly used.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you offer professional discounts for makeup artists?
Absolutely! We support the pro community through our BPI Pro program. Qualified industry professionals can apply on our website to receive exclusive discounts of up to 40% on all orders.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.